Customer Support Team Advisor

Job Summary

We have vacancies in our Group Customer Support Team, which is based at Arden Maidstone Limited .

Our ideal candidate will have an excellent telephone manner, be computer literate,  stay calm under pressure and possess a high attention to detail!  Being able to work independently, and also as part of the Customer Support team  is essential. 

The role involves the use of several software packages unique to the motor trade:  so, a high level of competency in IT is a MUST! 

Only those with the relevant experience, self motivation,  and IT skills need apply!

• Intercepting all inbound calls to the Group 
• Booking cars in for servicing 
• Upselling of products 
• Ability to work in a fast paced environmen

About us:

Arden Group is an established and growing automotive independent in the UK, with offices in Tunbridge Wells and Maidstone Kent. The company has two successful retailers:  Arden Maidstone BMW & MINI and Arden Tunbridge Wells, BMW, MINI  & MOTORRAD– each offering sales, service and parts facilities.  

If you see yourself in the above position and would like to find out more about what it is like to be part of the Arden Group, please apply now!

Thank you for submitting your CV for the vacancy.  For further information on the group and BMW Group UK please visit our websites.

We will be assessing the applications over the next month and will be contacting the shortlisted candidates for interviews thereafter.  Should you not hear back within 30 days of your application, please consider your application unsuccessful on this occasion.  You are welcome to re-apply for any future roles advertised on our websites or via the internet. 

Please note, in accordance with the General Data Protection Regulation which is in effect from 25th May 2018, your CV will be held for no longer than six months in our records, after which time it will be securely destroyed unless you are successful in securing employment with us, in which case it will form part of your employment record.

Ahead of being invited to an initial interview, you may be required to complete tasks that assist us in the fair shortlisting of candidates.  These tasks will vary depending on the vacancy, but usually include a maths and a written exercise and a department specific task. Those candidates meeting the necessary standards and criteria will then be invited to participate in the recruitment process.

A copy of our Employee Privacy Statement is available on request.                                                                                                

Requirements & Qualifications

For this position we will only consider applicants with sales ledger/ accounts department experience. Level 3 Accounts qualification and/or experience within the role in the motor industry will be a huge advantage!

Benefits

The business offers career opportunities, state of the art showrooms, service centres, training resources and very competitive earnings packages.  We offer a competitive pension plan, cycle-to-work scheme, an option to join the Benenden Health Care programme, and once you have completed 2 years with the group, you will qualify for the car purchase programme. Further details will be covered off in the interview stage.