Manufacturer insight
Online exclusive: VW boss reveals plans for 'bricks and clicks' network strategy
Blended retailing is the title of a concept being used by Volkswagen UK in its dealer network that accepts the digitisation of the sales process and the attention given by all retailers to everything ‘e’, but doesn’t assume the traditional face-to-face contact in the showroom and sales staff with encyclopaedic knowledge of the brand is redundant.
Manufacturer insight
21 Oct