Brexit will shift the power balance in manufacturers’ favour, says Prof Jim Saker.
Over the next decade, carmaker power will grow and independents will suffer, predicts Jim Saker.
Measuring staff, not customer, satisfaction may boost service levels, writes Prof Jim Saker.
This needs an abstractThe Government should make a significant investment in electric vehicle charging infrastructure and industry skills improvement - or the UK risks missing out on major economic benefits.
Dealers’ weekend activity online is not matched by manufacturers’, writes Professor Jim Saker.
Market changes, new legislation and training have left the Arthur Daley image of the car dealer firmly in the realm of fiction, writes Jim Saker.
Car manufacturers and franchised dealers must work together to attract young talent to the motor retail sector.
Dealers should turn their back on customer satisfaction in order to boost loyalty, according to Professor Jim Saker.
Motor retailers that invest in digital technology at the expense of people skills run the risk of neither working, says Professor Jim Saker.
Professor Jim Saker shares his thoughts on Arthur Daley and the death of Minder actor George Cole, who played the used car dealer.
The focus of the AM Used Car Conference in October will be on driving increased revenue and profitability.
Prof Jim Saker explores how a crowdsourced crisp advert could help to boost your marketing.
Jim Saker on technology that will change motor retail, such as carmakers predicting the future with Twitter and cameras that tell how a test drive is going.
Car dealers need to have a plan ready for PCP returns and falling used car prices.
Dealers and carmakers have not yet cracked how to market to digital-savvy youth, says Professor Jim Saker.
Car dealers must answer three key questions before embarking on an expensive rebuild, says Prof Jim Saker.
Dealers need to make the right resource available in the right place and at the right time.
David Moyes and Manchester Utd could have learned a lot from the latest management changes at Ford.
The effect of personal contract purchase (PCP) deals on customer loyalty and car dealer incentives.
Award-winning car dealers share a common trait – they are willing to take a risk.
