Retailers need to face a host of challenges if they are to continue to thrive from joined-up customer touchpoints to emerging Chinese manufacturers, Sally Foote, managing director of carwow, will tell attendees at this year’s AM Live.
Consumer behaviour is constantly evolving particularly in a volatile and fast-changing market so it has never been more vital to deliver a bespoke car buying experience, says iVendi’s chief commercial officer Darren Sinclair.
Car buyers and aftersales customers need to receive a consistent experience online, in-store and across departments, CitNOW Group’s chief customer officer Carol Fairchild will tell delegates at next month's Automotive Management Live 2022 event.
Lexus has topped the rankings in the annual What Car? Reliability Survey with “exemplary” standards across its model range.
Snows Motor Group once again secured the top-place in Reputation’s annual Auto Report rankings of UK car retail groups by online reputation – with Kia the leading car manufacturer.
Tackling current automotive market challenges to nurture a loyal customer base is the key to success in a cost of living crisis, says Feefo chief customer officer Kim Burgess.
Supply chain issues causing delays for new car deliveries are causing greater reputational damage to franchised car retailers than their manufacturer partners, a car buyer survey has revealed.
The criteria valued by consumers looking to purchase a new vehicle is changing, now they’re asking how the vehicle can improve their experience for commutes.
AM100 group Arnold Clark has opened its first Innovation Centre in England, which will help to educate motorists about electric cars and alternative fuel vehicles (AFVs) ahead of the UK Government's ban on new combustion engined cars from 2030.
Polestar has launched a new customer referral programme in Europe, South Korea and the United States, which applies to all new vehicle purchase methods.
Navigation and safety technology already freely accessed by motorists emerged as the services that the majority were most willing to pay for in a connected car study conducted by YouGov.
iTrackLeads is urging dealers to respond to leads as quickly as possible, after its research found that every 10-minute delay creates a 30% drop in conversion.
The AM100 dealer group Lookers, which also trades as Charles Hurst and Taggarts, has won the Online Consumer Experience of the Year (Franchised) trophy at the 2022 AM Awards.
A specially-built drone has delivered a fly-through view of Snows Motor Group’s Lexus Hedge End car dealership as part of a bid to share the dealership experience with prospective customers.
Stellantis has promoted its head of customer experience and quality for Abarth, Fiat, Alfa Romeo, Fiat Professional and Jeep, Iain Brown, into the role of Fiat and Abarth UK sales director.
Skoda UK has removed the entry-level version of its Enyaq electric vehicle (EV) from sale in the UK, citing a need to “manage customer expectations” amid lengthy lead times.
Fake reviews could be made illegal under new rules handed to the Competition and Markets Authority (CMA) by the UK Government.
Kia UK has been running a leadership development programme designed to give Kia dealership staff specialist leadership and development skills.
AM’s latest ‘General Managers Guide to…’ webinar is set to offer insight from Lookers, Picador, Sandicliffe and Wessex Garages on how to tackle the issue of car retail’s ‘lost’ customers.
Toyota franchised car retailers John Roe Grimsby, Ron Brooks Motor Group and Burrows Motor Company have all been awarded with the brand’s Ichiban awards for excellence in customer service.
