Franchised dealers should consider undertaking a ‘mini’ electronic vehicle health check (EVHC) in the presence of the customer in the car park to boost take-up of additional required work, according to training and automotive software company BTC managing director Guy Allman.
Shell has commissioned a new TV series with the Discovery Channel which it hopes will raise the profile of its Helix Ultra range of premium synthetic oils with consumers.
Changes to the MoT for cars and large vehicle tests come into force later this month as new European requirements on roadworthiness take effect.
Supplier support and high profit margins make oil a key issue
Aftersales departments need to concentrate on building trust to secure long term profitability, according to Richard Beevers, director of Customer Plus.
Dealer Management Systems (DMS) need to evolve to focus more on the customer and less on the vehicle if dealers are to deliver as good a customer relationship management (CRM) programme as possible, according to Jemca Car Group’s marketing and customer services director Gary Bixley.
Ford has launched a new commercial vehicle service level agreement which will aim to give customers a 24 hour turnaround on aftersales work.
According to new research by the Motoring website, once a car is out of warranty, just 23% of motorists use the dealer that sold them the car for servicing.
Ford and Citroen authorised repairer John Rylatt and Son in Spalding has achieved ISO 9001 certification.
English businesses have taken advantage of 18,900 grants for apprenticeships in the last 12 months.
BMW Group is looking for over 150 young people with a passion for the motor industry to take up apprenticeships available through its company and dealership schemes in 2013.
Mercedes-Benz has removed the age restriction on its Service Care monthly payment plan so owners with cars over seven years old can use it.
Citroën UK, which operates more than 230 dealerships in the UK, has appointed Manheim Aftersales Solutions (MAS) as one of its preferred supplier of electronic vehicle health check (EVHC) software.
Hankook UK has appointed Drew Chapman to the newly formed sales manager, car fleet & franchise role.
A new service, reputed to be the first in the world, has been launched in the UK, allowing aftersales departments to identify the correct special service tool for any UK-registered passenger car or LCV.
Claims management company Vamco says it has become the first in its sector to operate its own in-house law firm.
Audi dealers in the UK will now offer real-time online service booking for customers.
Mercedes-Benz will not be increasing prices for commercial vehicle customers on service contracts this year.
Poll shows 80% of dealers believe service plans are profitable for the business
I was speaking at the AM Hit for Six Conference in Oxford, elaborating on the thesis that customer satisfaction is a weak measure of loyalty or even repurchase intention.
