Dealer profiles - Page 3

The ability of used car sales to resist economic turmoil is key to their profit-boosting qualities, says Sinclair Group MD Andy Sinclair

Colin Hutton, fleet director at Vindis Group, on why electric vehicles (EVs) are going to shake up the fleet market over the next two years

Batchelors Motor Group MD Tony Denton says narrowing franchise partners and an agile approach to pay models, online sales and business premises have paid off

Leon Caruso, of Vertu Motors’ multi-franchise division, on how Brexit, WLTP and EVs can be opportunities for growth

MD Mark Mitchell puts Mitchell Group’s industry-leading profitability down to a happy team, happy customers and a keen eye on cost control

Mark Ballance, general sales manager, Parks Motor Group, McLaren Automotive Leeds, on working your way to the top

To chief executive Eddie Hawthorne, Arnold Clark's digital customer experience is as important as its reputation for traditional car sales prowess

Toby Partridge talks about moving from running BMW’s Park Lane site to being his own boss at Partridge of Hampshire BMW & Mini

Nick Wells, brand manager, Alan Day VW, on the challenges of EVs and why apprentices are the future of the business

HR Owen wants its customers to feel like members of an elite club rather than owners of a car, says chief executive Ken Choo

Sitting at the centre of a triangle of three Aston Martin dealerships and a stone’s throw from the manufacturer’s HQ in Gaydon, Warwickshire, McGurk Performance Cars has carved itself out an impressive niche between the brand’s franchised network and other independent specialists.

John Tordoff had no intention of working in the family firm, but a love of business rather than cars led him to the hot seat

John Stone, Bentley brand director, HR Owen, on balancing the demands of his customers, stakeholders and staff, and the joy of fulfilling a childhood dream

After becoming Ringways' MD on the cusp of the last recession, Stephen Russell believes the hard choices he made then laid the groundwork for prosperity now

Glyn Hopkin’s Stuart Hodson believes getting the staff and processes right is the answer to most challenges

Chris Roberts was enticed to return to running a dealer group after five years away from the MD’s chair. Doing it well is still all about people and process

Phil Regan, Vertu Motors, on why confidence is so important for motor retail’s exciting first steps in e-commerce

Afzal Kahn believes his high-end, coach-built designs offer a lucrative opportunity for the right independent dealer partner

Matt Kay had no experience, no funding and no stock when he sold his first car 18 years ago, but it was the beginning of his current 700-car business

Hepworth Group MD Stephen Brighton wants to grow organically and boost profits, but not at the expense of his staff.

Jardine Motors Group’s Jason Cranswick on meeting technological challenges, getting the best from people and turning targets to dust

Donnelly Group MD Dave Sheeran says he is using his manufacturer-side experience to boost business while preserving the Northern Ireland group’s customer values

Although MD Paul Goodwin is risk-averse, he says Arbury’s solid foundations and focus on cost will allow him to expand without sacrificing profits.

Robin Luscombe wants low-pressure, long-term relationships with his customers and he’s happy to fill the gaps left by bigger dealer groups.

Glyn Hopkin MD Fraser Cohen says centralised management and beating customer expectations allowed the dealer group to keep standards and profits high as it grew