Kia UK has won a Platinum Trusted Service Award from Feefo in recognition of online reviews recognising the Korean car brand’s customer service excellence.

News of the award comes just days after AM reported on Kia’s efforts to leverage online reviews to highlight its customer service successes in a drive that has resulted in soaring engagement with its car retailers.

It also marks a hattrick of consecutive awards from Feefo, following Gold awards in 2022 and 2021.

David Hart, customer experience manager at Kia UK, said: “It is extremely satisfying to receive this award, which is importantly based on real customer views.

“Kia is now a mainstream brand in the UK, selling its largest volume in a year ever in 2022, so it’s great to see that our customers love our products and are continuing to receive a fantastic experience despite the larger volumes we’re now delivering.”