First impressions are important in the motor trade. A good one can mean the difference between a customer parting with a considerable amount of cash and walking away to the competition.

It took just seconds before Arbury owner and managing director David Stenning was chatting to AM’s photographer about his passion for taking pictures of wild animals, going into technical detail about lenses and Canon vs Nikon.

Finance director Neil Barrett instantly volunteered to stick the kettle on. There is no receptionist – the pair both prefer to manage their own calls and visitors. It made an instant impression about how they do business.

Finance director Neil Barrett instantly volunteered to stick the kettle on. There is no receptionist – the pair both prefer to manage their own calls and visitors. It made an instant impression about how they do business.

Finance director Neil Barrett instantly volunteered to stick the kettle on. There is no receptionist – the pair both prefer to manage their own calls and visitors. It made an instant impression about how they do business.